Shipping policy

Shipping Policy

Last updated: 21 September 2026

Thank you for shopping at Stelmag (stelmag.com), operated by STLIRA LTD (Company No. 17468454, registered in England and Wales). Here is everything you need to know about how your order will be produced, packed and delivered.

1. Processing time

| Order type | Processing time |

|---|---|

| Standard items (in stock) | 1–3 business days |

| Custom photo / customised items | 2–5 business days (printing & quality check) |

Orders are processed on business days (Monday–Friday, excluding UK public holidays). During peak seasons (Christmas, Valentine's Day, fan comeback seasons), processing may take up to 2 additional days — we will notify you by email if so.

2. Shipping time & cost

We ship worldwide from our production and fulfilment partners.

| Destination | Estimated delivery | Shipping cost |

|---|---|---|

| United Kingdom | 5–10 business days | £3.99 (FREE over £45) |

| United States / Canada | 7–15 business days | £4.99 (FREE over £45) |

| Europe | 6–12 business days | £4.49 (FREE over £45) |

| Rest of the world | 10–20 business days | £5.99 (FREE over £45) |

Delivery time is counted after processing. Total delivery time = processing time + shipping time.

3. Tracking

  • Every order ships with a tracking number, sent to your email once your parcel leaves our facility.
  • Tracking may take 2–5 business days to show initial movement — this is normal for international post.
  • You can track your order any time using the link in your shipping confirmation email, or ask us at info@stelmag.com.

4. Customs, duties & taxes

  • Order prices are shown in GBP. For orders outside the UK, import duties, taxes or customs fees may apply and are the responsibility of the recipient, in line with local regulations.
  • We declare all parcels accurately and at their actual value.

5. Wrong address & delivery issues

  • Please double-check your address at checkout. We can update the address free of charge before dispatch — email us as soon as possible.
  • If a parcel is marked delivered but not received, contact us within 7 days; we will open an investigation with the carrier and reship or refund confirmed lost parcels.
  • Parcels held by customs: we will assist with documentation, but release fees (if any) are the recipient's responsibility.

6. Damaged or lost parcels

If your item arrives damaged, email info@stelmag.com within 7 days with your order number and photos/video of the parcel and product. We will send a free replacement or a full refund.

7. Contact

Shipping questions: info@stelmag.com — we reply within 24 hours on business days.